Shipping Policy

At Enzep, we strive to provide a seamless and efficient shipping experience for our valued customers. Please read our shipping policy carefully to understand the terms and conditions regarding the delivery of your purchases.

  1. Order Processing:

    • Once you place an order, our team will process it within 1-2 business days, excluding weekends and holidays.
    • Please ensure that your shipping address and contact information are accurate and complete to avoid any delays or delivery issues.

  2. Shipping Methods and Timeframes:

    • We offer various shipping methods to cater to your needs, including standard shipping, express shipping, and expedited shipping.
    • The estimated delivery time will depend on your location and the shipping method chosen during checkout.
    • Standard shipping typically takes 3-7 business days for domestic orders, while international orders may take longer due to customs procedures and distance.

  3. Shipping Costs:

    • Shipping costs will be calculated based on the total weight of your order, the shipping method selected, and the destination.
    • During the checkout process, you will be provided with the available shipping options along with their respective costs.

  4. Tracking Your Order:

    • Once your order is shipped, we will provide you with a tracking number via email or through your account dashboard.
    • You can use this tracking number to monitor the progress of your shipment and get real-time updates on its status.

  5. Order Status and Updates:

    • You can check the status of your order by logging into your Enzep General Store account or by contacting our customer support team.
    • We will keep you informed about any significant updates or delays regarding your shipment.

  6. International Shipping:

    • Enzep General Store offers international shipping to select countries. However, please note that additional customs duties, taxes, or fees may apply, which are the responsibility of the recipient.
    • International shipping times may vary due to customs clearance processes and the distance involved.

  7. Shipping Restrictions:

    • Some products may have specific shipping restrictions or requirements due to their nature, size, or weight. We will notify you during the checkout process if any such restrictions apply to your order.

  8. Delivery Issues and Returns:

    • In the rare event of a lost or damaged shipment, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
    • For returns and exchanges, please refer to our Returns Policy for detailed instructions.

Please note that the shipping policy outlined above is subject to change at the discretion of Enzep General Store. Any updates or modifications to our shipping practices will be reflected on our website. If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team.